- info@explorandino.com
- +51 922 928 620
- Asoc. Luis Vallejo Santoni M-3, Cusco
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The mentioned terms and conditions are part of the contract signed between Explorandino Tour Operator E.I.R.L. and the client.
If the booking of a trip is made by a person who does not participate in the list of travelers, the person making the booking warrants that he/she has informed all Participants of the criteria of our booking terms and conditions, and each of the participants has agreed to abide by them.
When the client proceeds with the booking of a tour, it means that he/she has read and agrees to be bound by our terms and conditions of sale.
Our ‘Travel in Confidence’ policy allows you to cancel and rebook your confirmed travel services due to a serious health problem that may include injury, physical or mental health that does not allow you to perform the touristic activity. Therefore, the health certificate dated 27 days prior to departure must be provided to Explorandino.
In case a traveler cancels and reschedules services due to SERIOUS HEALTH reasons and is unable to provide THE HEALTH CERTIFICATE, dated 27 days prior to departure, the rescheduled services will be cancelled and standard cancellation terms will apply.
Any route which includes a permit or access to the Inca Trail & Machu Picchu is subject to a non-refundable fee for the deposit (3.1 or 3.2) of a cancellation. Due to limited access regulations by the Peruvian State authorities when booking the Inca Trail & Machu Picchu entrance fee, which is non-transferable, cannot be rescheduled and is non-refundable by the Ministry of Culture.
If you cancel or delay your trip due to a health circumstance (support with a certificate), your deposit will give you access to our promotional trips where you will be able to receive offers and/or discounts to any of our authorized tourist services within 2 years of your cancellation date, giving you greater flexibility and peace of mind!
Explorandino has the right to remove at any time this policy and correct the error, inaccuracy or omission, without prior notice or liability. Explorandino has the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy.
In order to guarantee the booking of a tour, we require the following information:
Expired Passport: In case your passport has expired, it is still possible to purchase the entrance ticket for the Inca Trail or another tour. Once you have received your new passport, you must provide us with your personal information as soon as possible so that we can update the information with the Ministry of Culture; a copy of the new passport needs to be sent to the contact email.
Student card: To access the student discount of $40.00 or $20.00 U.S. dollars, you must have an ISIC student card and a University ID valid for at least 6 months at the date of your next trip.
To confirm the booking tour or trekking, the client must make a deposit of USD 200.00 per person. The remaining balance must be paid at least 8 days before the start of the tour or trek. For longer stays or tailor-made tour packages, an initial deposit of 50% of the total amount is required. The remaining amount must be paid at least 8 days prior to the date of arrival in Peru.
The remaining balance must be paid within a maximum of eight (8) days prior to the start of the tour, trekking, or package tour. Failure to do so may result in cancellation, with deposits retained by the company as compensation.
Modification requests must be written and sent in advance. Any changes, if possible, may incur additional charges based on the costs of modifications.
The client may cancel at any time, but deposits are non-refundable. Cancellations within 30 days are subject to varying refunds, excluding non-refundable deposits.
The company reserves the right to modify or cancel services due to conditions beyond its control, offering alternatives if possible.
No refunds are provided for services not utilized by the customer during the tour.
Quoted costs are subject to adjustments based on factors like currency exchange, governmental fees, or changes in supplier costs. Adjustments may apply up until full payment is made.
Clients must assess their physical fitness for the chosen activity. Participation involves risks including illness, injury, and inconvenience.
The tour leader’s decisions are final regarding the tour itinerary and safety protocols. Non-compliance may result in removal from the tour without refund.
Clients must disclose any pre-existing medical conditions that may affect tour participation.
Clients must disclose any allergies, particularly food allergies, which may affect tour arrangements.
The company makes every effort to meet obligations but assumes no liability for loss, injury, or property damage during tour activities. It is essential that all clients have travel insurance covering cancellations, delays, accidents, and personal belongings.
Train times are subject to last-minute changes by Peru Rail or Inca Rail. Final schedules will be confirmed at the briefing 2 days prior to the tour start.
If an excursion is interrupted due to weather or natural events, there will be no refund. However, efforts will be made to provide an alternative route.
Tickets for the Inca Trail and Machu Picchu are non-refundable, non-transferable, and must be booked well in advance. Alternative arrangements will be provided when possible.
Internal flight prices in Peru are subject to change based on the airline’s discretion. Explorandino is not responsible for last-minute schedule changes.
The company strives to protect client data. Clients authorize the use of their personal data as necessary for booking services, such as entrance tickets and train reservations.
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