Identification of the contracted good

Detail of claim and consumer request

Observations and actions taken by the provider.

The answer to this will be sent by e-mail to the address you have entered in this claim form.

• The formulation of a claim does not prevent recourse to other ways of resolving disputes nor is it a prerequisite for filing a complaint with the INDECOPI.
• The supplier must respond to the claim or complaint within a period of no more than fifteen (15) working days, which cannot be extended.